Terms of service
1. Terms & Conditions
Please note that nutritional advice given by Freya Lifestyle Limited is not medical advice. You should always inform your GP or relevant medical professional of any medical problems or health concerns that you have.
Naturopathic nutritional advice will be tailored to support medically diagnosed conditions and/or health concerns agreed and identified by the client and practitioner.
Naturopathic nutritional practitioners are not permitted to diagnose or claim to treat medical conditions. Naturopathic nutritional therapy is not a substitute for professional medical advice, diagnosis or treatment.
You are responsible for contacting your GP or specialist about any health concerns you may have.
Please advise your GP of the naturopathic nutrition protocol you will be following. You should also advise any other complementary medicine practitioners you are consulting.
It is important that you tell your nutritional practitioner about any medical diagnosis you have received and any prescription medication, herbal medicine, food supplements or over-the-counter medication you are taking, as these may affect your naturopathic nutritional programme.
Your naturopathic nutritional programme and supplement plan will have a specified time frame. You should not continue with recommendations outside of this timeframe unless this has been agreed with your naturopathic nutritional practitioner. This is to help avoid potential adverse reactions or inappropriate ongoing use.
Please report any concerns about your programme to your naturopathic nutritional practitioner for discussion at your next consultation.
2. Privacy Policy
Freya Lifestyle Limited processes personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Privacy Policy explains how we collect, use, store and share your personal data, including personal and health information, payment information and information relating to our marketing communications.
You can read our full Privacy Policy.
3. Email Policy
This email policy is designed to create a clear understanding of the structure and professional time involved in responding to emails between you, the Client, and Freya Lifestyle Limited.
This ensures that both parties have clear and established expectations and confirms Freya Lifestyle Limited's responsibilities to you.
Freya Lifestyle Limited wants to support all Clients in the most appropriate way possible. However, this is only possible within a structured framework and with recognition that professional time incurs a professional fee.
Excluded from fee time is the seeking of clarification regarding recommendations made during a consultation.
The role of Freya Lifestyle Limited is to provide you with direction and recommendations in order to help you achieve your health goals in the swiftest and most direct manner possible.
If you require additional advice beyond that provided during a consultation, this is a secondary service that can be fulfilled and may incur additional professional fee time.
Freya Lifestyle Limited cannot respond to individual emails between programme consultations that request additional nutrition or supplement advice. It is not possible to undertake a proper analysis of an individual's circumstances by email, and therefore questions relating to your nutritional programme or supplements should be saved for your next consultation.
The exception to this is for clients whose programme specifically includes app support.
4. Cancellation Policy
Please be advised that bookings are non-refundable once payment has been received.
If you are unable to attend your appointment, you have the option to reschedule it. Rescheduling must be requested within 5 days (120 hours) of the original appointment by contacting the clinic directly.
Freya Clinic has a 15-minute grace period for all appointments. If you do not attend within this period and have not contacted the clinic, the booking may be considered lost.
Please email us if you experience any problems attending your appointment at the scheduled time.
Initial appointments are strictly valid for 6 weeks from the date of payment. If the appointment has not been used within this period, Freya Lifestyle Limited reserves the right to consider the appointment expired.
The Client understands and agrees to the following:
- You are responsible for contacting your GP about any health concerns before starting a nutritional plan.
- You should notify Freya Clinic if you have any concerns about your nutritional plan.
- Nutritional therapy provided by Freya Clinic is complementary to, and not a replacement for, appropriate medical care.
- You remain responsible for seeking appropriate medical advice where required.
5. Test Information
All tests purchased through Freya Lifestyle Limited must be taken within 3 months of purchase, after which the test may expire.
Freya Lifestyle Limited reserves the right to void any consultation included as part of a test package if the test has not been completed within the required timeframe.
For all test packages, it is important to book the test in the name of the person taking the test.
For DUTCH Cycle Mapping, please book your appointment 8 weeks in advance to allow sufficient time for receiving your test kit, completing and returning the test to the laboratory, and allowing time for the results to be processed and analysed.
For all other tests, please book your appointment 4 weeks in advance, provided that you complete and return the test kit promptly upon receiving it.
All test reports are provided electronically in PDF format. A copy of the relevant report will be issued to you during your analysis and consultation.
Blood Testing
Our blood testing does not include a phlebotomy service. You are responsible for arranging your own blood draw upon receiving your test kit.
We recommend booking a home blood draw via GHS, arranged directly between you and the company. Alternatively, you may arrange a blood draw using another service of your choice.
Please ensure your blood draw is booked between Monday and Wednesday to ensure that all tests are received by the laboratory no later than Thursday.
Tests are not accepted by the laboratories on weekends or bank holidays.
It is your responsibility to follow all test and shipping instructions provided with your test kit.
Please ensure that you return your sample using the courier service outlined in your test kit instructions.
Freya Lifestyle Limited cannot be held responsible for delays, rejected samples or inaccurate results arising from failure to follow the test collection, storage or shipping instructions.
6. Supplements
When enrolling on any of our services, you agree to receiving supplement recommendations from our supplier Cytoplan, where appropriate to your individual programme.
For our other supplier, Your Health Basket, you will be required to provide the appropriate consent and/or create an account before supplement recommendations can be emailed to you by Freya Lifestyle Limited.
Supplement recommendations are made as part of your individual nutritional programme and should be followed only for the duration and in the manner recommended by your practitioner, unless otherwise agreed.
7. Mobile Terms of Service – SMS Marketing
Freya Lifestyle Limited
Last updated: 2 September 2026
The Freya Lifestyle Limited mobile message service (the “Service”) is operated by Freya Lifestyle Limited (“Freya Lifestyle Limited”, “we”, “us” or “our”).
Your use of the Service constitutes your agreement to these Mobile Terms.
We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time. Your continued use of the Service following the effective date of any changes will constitute your acceptance of those changes.
Consent to SMS messages
By consenting to Freya Lifestyle Limited's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Freya Lifestyle Limited through your wireless provider to the mobile number you provided.
Messages may include promotional communications relating to Freya Lifestyle Limited, including information about our services, products, promotions, special offers, events and other marketing communications.
You understand that you do not have to sign up for this SMS programme in order to make any purchases, and your consent to receive SMS marketing is not a condition of any purchase with Freya Lifestyle Limited.
Your participation in the SMS programme is completely voluntary.
Message and data rates
We do not charge for the SMS Service itself. However, you are responsible for any charges, fees or data costs associated with receiving or sending text messages imposed by your mobile or wireless provider.
Message frequency may vary.
Message and data rates may apply. You should check your mobile phone plan and contact your wireless provider if you have any questions about applicable charges.
You are solely responsible for any charges associated with SMS/text messages.
Opting out
You may opt out of the SMS Service at any time.
To cancel SMS marketing communications, text STOP to the number from which you received the message or use the unsubscribe link where one is provided in the text message.
You may receive a one-time confirmation message following your opt-out request.
After opting out, no further marketing SMS messages will be sent to your mobile device unless initiated by you or otherwise permitted or required by applicable law.
If you have subscribed to more than one Freya Lifestyle Limited mobile messaging programme, you may need to opt out of each programme separately by following the relevant instructions.
Help and support
For support or assistance relating to the SMS Service, text HELP to the number from which you received the message or contact us by email at:
Mobile number
You agree to provide Freya Lifestyle Limited with a valid mobile telephone number when subscribing to the Service.
If you change your mobile telephone number, you should update your details and, where applicable, re-subscribe to the SMS programme using your new number.
We are not responsible for messages that are sent to an incorrect, outdated or inactive mobile number where the number provided by you is no longer valid.
Delivery of messages
Mobile and wireless networks may experience delays, interruptions or failures.
Wireless carriers and telecommunications providers are not responsible for delayed or undelivered messages.
To the extent permitted by applicable law, Freya Lifestyle Limited will not be liable for failed, delayed or misdirected delivery of information sent through the Service, errors in such information, or any action you may or may not take in reliance on the information or Service.
Changes to the Service
We may change or discontinue the SMS Service, including the telephone number or number from which messages are sent, at any time.
Where appropriate, we will notify subscribers of material changes.
If you send a message, including a STOP or HELP request, to a telephone number that we have subsequently changed or discontinued, we may not receive that message and cannot be responsible for processing the request made to the former number.
Privacy
We respect your right to privacy.
Information about how we collect, use, store and share your personal information, including your mobile telephone number and SMS marketing preferences, is set out in our Privacy Policy.
8. Pricing
We reserve the right to review and amend our prices at any time.
Where you have already purchased a product or service, the price applicable at the time of purchase will apply to that transaction unless otherwise agreed.
Our Fertility Package provides the option to include your partner for an additional fee. This fee is calculated on an individual basis, as we understand that every case is unique.
Please contact Freya Lifestyle Limited for a bespoke quotation where applicable.
Agreement and Consent
By booking, purchasing or enrolling in services provided by Freya Lifestyle Limited, you confirm that you have read, understood and agree to these Terms of Engagement & Consent.
Where you choose to opt in to SMS marketing, you separately acknowledge and agree to the Mobile Terms of Service contained within Section 7.
SMS marketing consent is optional and is not a condition of purchasing any product or service from Freya Lifestyle Limited.
Last updated: 2 September 2026