Terms of service

Terms of Engagement & Consent between the Client & Practitioner

1.T&Cs

 

  • Please note that nutrition advice given is not medical advice. You should always let your doctor know of any  medical problems that you have. 
  • Naturopathic nutritional advice will be tailored to support medically diagnosed conditions and/or health  concerns agreed and identified by the two parties. 
  • Naturopathic nutritional practitioners are not permitted to diagnose or claim to treat medical conditions. • Naturopathic nutritional therapy is not a substitute for professional medical advice and treatment. • You are responsible for contacting your GP or specialist about any health concerns you may have. 
  • Please advise your GP of the naturopathic nutrition protocol you will be following. Please also advise any  other complementary medicine practitioners you are consulting. 
  • It is important that you tell your nutritional practitioner about any medical diagnosis you have received, any  prescription medication, herbal medicine or food supplements or over-the-counter medication you are  taking as it may affect the naturopathic nutritional programme. 
  • Your naturopathic nutritional programme and supplement plan will have a time frame and you should not  continue with recommendations outside of this unless agreed by your naturopathic nutritional practitioner.  This is to avoid any adverse reactions. 
  • Please report any concerns about your programme to your naturopathic nutritional practitioner for  discussion at your next consultation. 

2. Privacy Policy

Freya Lifestyle Limited complies with the principles of the Data Protection Bill 2017 in accordance with General Data Protection Regulations (GDPR).

3. Email Policy

This email policy is designed to create a very clear understanding of the structure & professional fee time involved in  responding to emails between you the Client and Freya Lifestyle Limited. This ensures both parties have clear and  established expectations, and this confirms the organisation’s (Freya Lifestyle Limited) responsibility to you. Freya  Lifestyle Limited wants to support all Clients in the very best and most appropriate way. However, this is only  possible in a structured manner and in the recognition that all professional time* incurs a professional fee. Without  this, Freya Lifestyle Limited’s ability to practice would cease. (*Excluded from fee time is the seeking of clarity of  recommendations made in a consultation). The role of Freya Lifestyle Limited is to give you direction and  recommendations in order to achieve your health goals, ideally in the swiftest, most direct manner. If you require additional advice than that which is given in a consultation, then this is a secondary function that can be fulfilled, and  it incurs additional professional fee time. Freya Lifestyle Limited cannot respond to individual emails in between  programme consultations that are asking for nutrition advice or supplements. It is too difficult to make a proper analysis by email so please do save questions for your next consultation. The exception is for clients on Programme’s with app support included.

4. Cancellation Policy

Please be advised your bookings are non-refundable once payment has been received. If you are unable to attend  your appointment, then you have the option to reschedule it. Rescheduling an appointment must be made within 5  days/120 hours by contacting the clinic directly. Freya Clinic has a 15-minute grace period for all appointments or  booking is lost. Please do email us if you have any problems at the time of your appointment. Initial appointments are strictly only valid for 6 weeks from the date of payment. The client understands and agrees to the following:

  • You are responsible for contacting your GP about any health concerns before starting on a nutritional plan. 
  • You should notify Freya Clinic if you have any concerns about your nutritional plan. 

5. Test Information

All tests purchased through Freya Lifestyle Limited must be taken within 3 months of purchase or it will expire. Freya Lifestyle Limited reserves the right to null and void the consultation bought as part of the package to go through the  results. 

For all test packages it is important to book in the name of the person taking the test. 

For DUTCH Cycle Mapping please book your appointment 8 weeks in advance to allow for receiving your test kit,  sending it to the lab and analysing the results. For all other tests please book 4 weeks in advance, this is providing  that you take the test upon receiving it. 

All test reports are provided in electronic (pdf) format, a copy will be issued to you during your analysis &  consultation. 

Our blood testing doesn’t include a phlebotomy service, please book your own blood draw upon receiving your test kit. We recommend booking a home blood draw via Bloods and Beyond arranged by you and the company, alternatively you can arrange a blood draw using your own service of choice.

Please ensure your blood draw is booked between Monday - Wednesday to ensure that all tests are received by the lab no later than Thursday. Tests are not accepted by the labs on weekends or bank holidays. It is your responsibility to follow the test and shipping instructions in your kit. Please also ensure you return using DHL collection from your home as this is a specimen sample it will NOT be accepted at Post Offices. 

6.Supplements

When enrolling on any of our services, you are agreeing to receiving recommendations from our supplier Cytoplan. For our other suppliers, Your Health Basket, you will be required to consent/ create an account before any recommendations can be emailed to you by Freya Lifestyle Limited. 

6. Pricing

Please note that we reserve the right to review our prices at any time. Our Fertility Package provides the option to  include your partner for an additional fee, this is calculated on an individual basis as we understand every case is  unique. Please contact Freya Lifestyle Limited for a bespoke quotation.